Do you have a showroom? Yes, we do. Our showroom is located at 12002 Old Baltimore Pike, Beltsville, MD 20705. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM.

How can I reach your customer service? You can contact our customer service team via phone at 888-358-9137 or email at info@avaluxury.com. Our team is available Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 6:00 PM.

What is your approach to sustainability? Avaluxury is dedicated to sustainability and environmental responsibility. We ensure our materials are sourced from eco-friendly suppliers and our products are manufactured using sustainable practices. Our designs emphasize durability and minimal environmental impact.

Are the vanities pre-assembled? Most of our vanities come pre-assembled. However, some models may require minor assembly. Please refer to the product description for specific details.

Can I customize my vanity? Yes, Avaluxury offers customization options for many of our vanities. You can select different finishes, sizes, and configurations to meet your specific needs. Contact our design team for more information on customization options.

Do your countertops come with pre-drilled faucet holes? Yes, our countertops usually come with pre-drilled faucet holes (one hole unless otherwise noted). If you need a countertop without pre-drilled holes or you would like to add extra holes, please contact our customer service team to discuss customization options.

How long does it take to receive my order?
Avaluxury delivers your order within 3-5 business days after the order is placed, depending on the availability of the product.

How do I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to check the status of your delivery on the carrier’s website.

What should I do if my vanity is damaged upon arrival? If your vanity arrives damaged, please contact our customer service team immediately at 888-358-9137 or info@avaluxury.com. We will arrange for a replacement or repair as quickly as possible. Please keep all packaging materials and documentation for inspection.

What payment methods are accepted? We accept various payment methods, including credit cards, debit cards, and PayPal. For more details, please visit our payment information page.

What should I do if I change my mind after placing an order? If you change your mind after placing an order, contact our customer service team as soon as possible. We can cancel or modify your order before it ships. If your order has already shipped, please refer to our return policy for further instructions.

Can I return a product? Yes, products can be returned within 30 days of receipt. For more information on our return conditions and processes, please review our return policy or contact our customer service team.

What warranty do your products have? We are confident in the quality of our products and offer warranties on specific items. For detailed information on warranties and conditions, please check the product descriptions or contact our customer service team.