Is your item damaged or missing parts? We’ve got you covered! Please fill out the our RETURN & EXCHANGE form. Our sales team will contact you in 48 hours.
Return Policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few items cannot be refunded, including:
- Clearance items (unless defective or damaged)
- Personalized items
- Any custom made orders
- Items you have already assembled
- Open Box Items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 to 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please fill out our CONTACT form. Our sales team will contact you in 48 hours.
Clearance Items
Only regular priced items may be refunded. Clearance items cannot be refunded.
Exchanges
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please fill out the our RETURN & EXCHANGE form. Our sales team will contact you in 48 hours. We will send you a return shipment label to send item in our warehouse.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
Shipping returns
To return your product, you should mail your product to: 14705 Willard Rd Suite J, Chantilly, VA 20151.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Need further assistance? We’re here to help. Please fill out our CONTACT form for questions related to refunds and returns.